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POLICIES

TERMS & CONDITIONS: 

THANK YOU FOR VISITING RCHMNDSHOP.COM - A CURATED, DIGITAL EXTENSION OF OUR PHYSICAL HALIFAX STORE.

DUE TO THE LIMITED NATURE OF BOTH THE SITE AND PRODUCTS AVAILABLE FOR SALE ON RCHMNDSHOP.COM, ALL TRANSACTIONS ARE CONSIDERED FINAL SALE.  ORDERS CANNOT BE CANCELLED ONCE THEY HAVE BEEN PROCESSED.  SHOULD YOU HAVE ANY QUESTIONS CONCERNING SIZING/FIT PLEASE DIRECT THOSE IN ADVANCE TO OUR CUSTOMER SERVICE TEAMS ON INSTAGRAM/WECHAT OR TO WEBSTORE@RCHMNDSHOP.COM

AVAILABILITY:

ALL PRODUCTS LISTED FOR SALE ON RCHMNDSHOP.COM ARE IN-STOCK AND AVAILABLE FOR SALE.  WE ENDEAVOUR TO ENSURE OUR INVENTORY IS AS ACCURATE AS POSSIBLE, HOWEVER ERRORS CAN OCCUR.  IN THE EVENT THAT AN ITEM IS OVERSOLD WE WILL CONTACT YOU IMMEDIATELY TO EITHER MAKE A SUBSTITUTION OR IF NO SUITABLE OPTION EXISTS, ISSUE YOU A REFUND.

PAYMENT:

VISA, MASTERCARD, AMERICAN EXPRESS.  ALL PAYMENTS ARE PROCESSED THROUGH SHOPIFY PAYMENTS.

PRICING:

ALL PRICING ON RCHMNDSHOP.COM IS IN CANADIAN DOLLARS (CAD).  PRICES INCLUDE SHIPPING WITHIN CANADA AND APPLICABLE TAXES WILL BE DETERMINED AT CHECKOUT BASED UPON DELIVERY LOCATION.  WE RESERVE THE RIGHT TO AMEND PRICING AT ANY POINT.


SHIPPING:
 

WE OFFER FREE SHIPPING ON ALL ORDERS USING EXPEDITED PARCEL SERVICE FROM CANADA POST.  TRACKING INFORMATION WILL BE PROVIDED WHEN ITEMS ARE SHIPPED.  WE SHIP WITHIN CANADA ONLY AT THIS TIME.  WE DO NOT SHIP TO P.O. BOXES AS SIGNATURE UPON DELIVERY IS REQUIRED FOR EACH SHIPMENT.  ALL ORDERS ARE PROCESSED FROM OUR HALIFAX, NS LOCATION.  SHIPMENTS ARE PROCESSED ON WEEKDAYS, WITHIN 24-48 HOURS OF CONFIRMATION.  DUE TO THE NATURE OF DOING BUSINESS IN CANADA, SOME DELAYS WITH DELIVERY CAN OCCUR.

FACE MASK ONLY PURCHASES WILL BE DELIVERED VIA CANADA POST LETTER MAIL SERVICE.


LOST OR DAMAGED PARCELS:
 

RCHMND IS NOT RESPONSIBLE FOR ANY DAMAGE/LOSS INCURRED THROUGH SHIPPING.  IN THE EVENT THAT AN ITEM IS DAMAGED/LOST PLEASE CONTACT THE SHIPPING COMPANY. 


RETURN TO SENDER PACKAGES:
 

IF YOUR PACKAGE IS NOT SUCCESSFULLY DELIVERED AND IS SENT BACK TO RCHMND, YOU WILL BE CONTACTED VIA EMAIL WITH THE OPTION OF PICKING UP THE PRODUCT IN-STORE, OR RE-SHIPPING AT A RATE OF $30 CAD PER PARCEL.


PROMOTION/DISCOUNT CODES:

PLEASE NOTE THAT OUR PROMOTION CODES DO NOT APPLY TO CERTAIN DESIGNERS, LIMITED RELEASE PRODUCT, OR DISCOUNTED ITEMS (UNLESS OTHERWISE STATED).  RCHMND RESERVES THE RIGHT TO DISABLE A PROMO CODE AT ANY TIME.

PRIVACY:

RCHMND WILL NEVER SHARE OR SELL YOUR PERSONAL INFORMATION.  WE TAKE THE PRIVACY OF OUR CLIENTS SERIOUSLY AND MAKE EVERY EFFORT TO ENSURE A SAFE AND SECURE SHOPPING ENVIRONMENT FOR ALL.